Services

Inside sales

Inside sales is the act of identifying, nurturing and turning leads into customers remotely. In recent years, inside sales has become one of the most popular sales models in high-value industries as buyers have become more comfortable purchasing and collaborating remotely. In many ways, the evolution of technology is what has made this possible and armed companies with the ability to embrace inside sales.

Inside sales relies on the phone, email and the internet to reach customers.Our personnel reach our client’s customers by phone.They are proactive about contacting potential customers.Contrary to telemarketers, inside sales professionals are highly skilled and knowledgeable. Thanks to advances in communications technology, inside sales reps can give presentations, conduct demos and perform most of the functions traditionally handled by reps in the field.

Customer Support Help Desk

Our Customer Support Representatives help our clients’ external customers for the necessary support queries for the products and services. The support is assisted through channels like email and SMS that makes the process easier for the agents and customers.

We provide our clients a communications centre that provides a single point of contact (SPOC) between a company and its customers, employees and business partners. The purpose of a service desk is to ensure that users receive appropriate help in a timely manner.

Customer Satisfaction Surveys

We carry out CSAT surveys for our clients to determine product or service performance, product feedback, measure customer loyalty, improve the customer experience etc.  Appropriate questionnaires are prepared to take specific feedbacks for our client’s customers.

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