Aristoi Solutions is founded and managed by professionals with several years of extensive experience and expertise in IT enabled services. Our main business focus lies in BPO activities – Service & Sales Help Desks, Inside Sales, Inbound Customer Care, Outbound Customer Care, and Customer Satisfaction Surveys.
We have rich experience in the operational management of IT enabled services for a large spectrum of clients in the Telecom, IT, Finance, FMCG, Automobiles and Insurance sectors.
What sets us apart is in the way we shape and deliver our solutions. We focus on building effective business relationships and develop our solutions to meet our clients’ long-term needs while providing tailored solutions for each client’s unique requirements.
The sales & service help desks handle the various queries of customers seeking information about the clients’ products & services, product specifications, pricing, special schemes & offers, sales office details, spares & consumable, service support, service provider details, pending service call status, on-line service support etc.
The Inside Sales team helps to contact prospective customers of our clients and qualify the leads. The appointments/ product demos/ meetings for the Field Executives is fixed for their interaction with the qualified leads. The follow-up with the leads is carried out till the conversion of lead to business.
Customer satisfaction surveys are carried out with specific feedback questionnaires to gauge the customer’s experience based on parameters such as timely service, attitude of Engineers, performance of the product, customer’s voice & suggestions for improvement of marketing campaigns, service quality etc.
AristoiSolutions helps their clients in:
- Improving the Company’s Focus and Customer Service Levels
- Reducing & Controlling Customer Support & Marketing Costs
- Redirect resources toward activities, which have greater returns
- Qualify the serious customers for products and services from the leads generated
- Enhance the interactions with customers and improve service levels through surveys and feedbacks
- Achieve high-level Customer Satisfaction and Customer Retention.